What we do
CUSTOMER SUCCESS & LOYALTY
Successful customers are your best customers and a valuable asset. Compared to new customers, they generate more revenue, will pay for more profitable services, cost less to retain than to acquire, and can serve as a viable acquisition channel. Ensuring their success and loyalty is the result of coordinated, end-to-end customer experience efforts.
Over the past 25 years, Berny has helped fast-moving, startup-minded organizations achieve their financial goals. Possessing broad marketing expertise in product marketing, lead generation and customer retention, he brings best practice strategies and techniques resulting from a unique combination of experience spanning diverse industries and organizational sizes.
With over 25 years of experience in Business Development, Marketing, & Product Strategy, Rudy is well-versed in efficiently growing top and bottom line metrics. As a leader with broad strategic and organizational vision, he has built business units from the ground-up within mid-size to enterprise corporations, as well as founded and launched independent start-ups.